Returns & Exchanges
At Video Game Store, we want you to be fully satisfied with your gaming experience. If you are not happy with your purchase, you can return most items in their original condition within 30 days for a full refund or exchange.
Check Eligibility
Ensure your item is in its original packaging with all manuals and cables included. New software must be unopened, while pre-owned games must be returned with their original case.
Initiate Your Return
Log into your account and navigate to your order history to select the items you wish to return, or visit any of our retail locations with your digital receipt.
Pack and Ship
Securely package your items and attach the prepaid shipping label provided via email. Drop the package off at any authorized carrier location.
Receive Refund
Once our technicians inspect the hardware or software, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing